The Florida Public Service Commission has issued a report on the status of competition in the telecommunications industry indicating a continuation of existing trends accompanying a shift away from landline service. According to the report, consumers in Florida continue to migrate from traditional wireline service to wireless and cable/Voice over Internet Protocol (VoIP) services. The data reflected in the report indicates that residential migration may be increasing slightly. Business customers continue to migrate to Internet Protocol technology in large numbers. Carriers reported approximately two and a half million total wireline access lines in Florida for 2017: about 17% fewer than the previous year. As reported for the past several years, intermodal competition from wireless, VoIP, and broadband continued to drive the telecommunications markets in 2017 with an estimated 21.5 million wireless subscriptions in Florida, and greater than 4.5 million VoIP connections

Analysis of raw data obtained by the commission produced the following conclusions:

1. Competitive provides are able to offer functionally-equivalent services to both business and residential customers.
2. Customers are finding reasonable pricing packages and functionality with competitive local exchange companies, cable providers, and wireless providers, as well as VoIP services from the incumbent local exchange carriers.
3. Based on the continued growth of interconnected VoIP services and wireless-only households, network reliability of non-incumbent providers is sufficient to satisfy customers. The Federal Communications Commission (FCC) reported telephone penetration rate of 94.4% for Florida suggests that the overwhelming majority of Florida residents are able to afford telephone service

Re Report of the Status of Competition in the Telecommunications Industry, Dec. 31, 2017 (Fla.P.S.C.).